The information you are seeing within View My Product is a direct reflection of what is currently in your trading partner's catalog. 

There may be a few reasons why these items are still appearing:

  1. The distributor/trading partner may still have inventory for this item

  2. The time a discontinued item is reported vs. their catalog update can be up to a week for changes to take place

To find inaccurate and discontinued items/GTIN's, we recommend following our GTIN cleanup guide.

If you need further help, we are happy to reach out to your distributor/trading partner on your behalf.

Get in touch with our support team

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