The information you are seeing within View My Product is a direct reflection of what is currently in your trading partner's catalog.
There may be a few reasons why these items are still appearing:
- The distributor/trading partner may still have inventory for this item
- The time a discontinued item is reported vs. their catalog update can be up to a week for changes to take place
To find inaccurate and discontinued items/GTIN's, we recommend following our GTIN cleanup guide.
If you need further help, we are happy to reach out to your distributor/trading partner on your behalf.
Get in touch with our support team